STEPP Technical Issues/Error Messages

What do I do if I get "kicked out" of Internet Explorer or if I get a popup window with a little red "x" in it?

Make sure you have Sun's Java Virtual Machine installed on your local machine. It should be the Java SE Runtime Environment (JRE), not the J2SE Development Kit (JDK). You can check this by performing the following:

  • Go to your Start menu.
  • Select Run. Type "cmd", then hit OK.
  • In the black box that appears, Enter "java -version", then hit Enter.
  • The output should look like this:

    java version "1.5.0_03"
    Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_02-b09)
    Java HotSpot(TM) Client VM (build 1.5.0_02-b09, mixed mode)

You may then close the command prompt. The JVM version necessary to view virtual machines must be 1.5.0 or higher. If you receive an error, or if it is a different "environment," you may need to install or reinstall Sun's Java.

If you already have Java on your system but applets do not work, you may need to enable Java through your web browser. � To enable Java in IE:

  • Press ALT+T on your keyboard to open Tools and select Internet Options.
    Image for IE Tools Menu
  • Select the Security tab and Custom level…. If this button is grayed out, please contact your system administrator.
    Image for IE Security tab
  • Scroll down to Scripting of Java applets.
  • Make sure the Enable radio button is checked.
  • Click OK to save your preference.
    Image for Applet Security Setting

If you continue experiencing technical difficulties, please contact the Registrar.