Frequently Asked Questions
STEPP Technical Issues/Error Messages
- I hear audio but don't see course content.
- What do I do if a page/screen within a course appears blank?
- What do I do if Internet Explorer cannot display the STEPP website?
- What do I do if, when trying to launch a PDF test, the message 'page cannot be displayed' appears on my screen?
- My screen says, "Access denied – unable to proceed due to improper call of perception."
- My screen says, "Internet Explorer cannot display the web page."
- My screen says, "Alternate Content."
- When attempting to take an exam for a course I've already completed, I get an error message stating I have not met the prerequisites.
- Why can't I launch a course?
- Why isn't the website displayed/working correctly?
- What do I do if I get "kicked out" of Internet Explorer or if I get a popup window with a little red "x" in it?
- What do I do if I receive a certificate error message?
- What do I do if I get a blank page?
- What do I do if I get a loading error message?
- What do I do if I get a perception error message?
- What do I do if my course is still "In-Progress" and won't complete?
What do I do if I get "kicked out" of Internet Explorer or if I get a popup window with a little red "x" in it?
Make sure you have Sun's Java Virtual Machine installed on your local machine. It should be the Java SE Runtime Environment (JRE), not the J2SE Development Kit (JDK). You can check this by performing the following:
- Go to your Start menu.
- Select Run. Type "cmd", then hit OK.
- In the black box that appears, Enter "java -version", then hit Enter.
- The output should look like this:
java version "1.5.0_03"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_02-b09)
Java HotSpot(TM) Client VM (build 1.5.0_02-b09, mixed mode)
You may then close the command prompt. The JVM version necessary to view virtual machines must be 1.5.0 or higher. If you receive an error, or if it is a different "environment," you may need to install or reinstall Sun's Java.
- Install Java Virtual Machine (JVM): http://java.com/en/download/index.jsp .
- Verify Java installation: http://java.com/en/download/installed.jsp?detect=jre&try=1
- Verify Java version: http://java.com/en/download/testjava.jsp
If you already have Java on your system but applets do not work, you may need to enable Java through your web browser. � To enable Java in IE:
- Press ALT+T on your keyboard to open Tools
and select Internet Options.
- Select the Security tab and Custom level….
If this button is grayed out, please contact your system administrator.
- Scroll down to Scripting of Java applets.
- Make sure the Enable radio button is checked.
- Click OK to save your preference.
If you continue experiencing technical difficulties, please contact the Registrar.