News & Announcements

There will be a scheduled maintenance outage that requires service interruption to STEPP. The maintenance windows will run from 0800 EST to 1700 EST on 18 August 2018 and 1500 EST to 2000 EST on 19 August 2018.

The FY19 CDSE Training Course Schedule is now available. Plan your security training for the coming year. Sign up today!

Need Assistance?


Review the STEPP Technical Troubleshooting Guide PDF icon to ensure your computer is configured properly for use with STEPP. Visit the Technical Issues/Error Messages section of our FAQs for assistance. If you are not able to change the settings on your work computer, contact your IT staff.


If you are still unable to resolve your issue utilizing the instructions provided in STEP 1, fill out and submit the Registrar Request Form for direct assistance.

The STEPP/CDSE Knowledge Center (888) 282-7682, Option 5, is available for the following issues ONLY:

  • registration
  • curricula assistance
  • exam resets

Anyone calling for anything other than the listed issues will be redirected to the web form.