Frequently Asked Questions
- How do I use the virtual environment?
- Why doesn't STEPP recognize the course I took as complete?
- What do I do if I get "kicked out" of Internet Explorer or if I get a popup window with a little red "x" in it?
- My screen is frozen on, "Rebooting virtual. Please wait."
- Why does the virtual machine need access on port 8080?
- The virtual machines for the practical exercises aren't loading.
- I can't access the virtual part of the training.
- STEPP is requesting I run ActiveX control.
- What do I do if I receive a warning about this website's security certificate?
- The classroom becomes unresponsive when navigating through a lesson.
- How do I get a 3D plugin/web player?
Why doesn't STEPP recognize the course I took as complete?
If you have completed a virtual course and the STEPP system is not recognizing the completion on your transcript, launch the course again, verify the lessons have been marked complete and close the course appropriately.