STEPP Technical Issues/Error Messages

What do I do if, when trying to launch a PDF, the message 'page cannot be displayed' appears on my screen?

  1. Press ALT+T on your keyboard to open Tools and select Internet Options.
    Image for IE Tools Menu
  2. Click on the Advanced tab, scroll to the very bottom, and ensure all Use TLS 1.X options are checked. If the TLS options are not checked, check off each one and select Apply. Click OK.
    Image for IE Advanced Tab

If this does not solve your issue, try the following:

  1. Select the Start menu.
  2. Select Run.
  3. Type "cmd" and hit OK.
  4. In the black box that appears, type "ipconfig /flushdns" (space between "ipconfig" and "/"), then hit Enter. It is successful if it says "Successfully Flushed the DNS Resolver Cache."

If you continue experiencing technical difficulties, please contact the Registrar.