STEPP Technical Issues/Error Messages

My screen says, "Internet Explorer cannot display the web page."

  1. Press ALT+T on your keyboard to open Tools and select Internet Options.
    Image for IE Tools Menu
  2. Click on the Advanced tab, scroll to the very bottom, and ensure all Use TLS 1.X options are checked. If the TLS options are not checked, check off each one and select Apply. Click OK.
    Image for IE Advanced Tab

If this does not solve your issue, try the following:

  1. Go to your Start menu.
  2. Select Run.
  3. Type "cmd" and hit OK.
  4. In the black box that appears, type "ipconfig /flushdns" (space between "ipconfig" and "/"), then hit Enter. It is successful if it says "Successfully Flushed the DNS Resolver Cache."

If you continue experiencing technical difficulties, please contact the Registrar.