Frequently Asked Questions
- Where is my completion certificate?
- I completed the course, where is my certificate?
- Why can't I view/print my certificate?
- I completed all the course exercises and screens but my training history still says "In-Progress."
- I registered for a course and completed the training but failed the test. I retook the test and passed, but I don't see the icon for my certificate under Training Transcript.
- Can I change the information displayed on my certificate?
- Do you accept external certificates?
Where is my completion certificate?
There are no certificates of completion for watching security training videos or security shorts.
To view and/or print an available course certificate:
- Log in to your STEPP account.
- From the Learn menu, select Training Schedule.
- Select Completed Registrations or Completed Activities from the View drop-down menu.
- Select the activity name you wish to view.
- Select the certificate icon.
- Select Print.
If you still need assistance, please contact the Registrar.