News & Announcements

Starting 01 November 2016, CDSE will no longer offer JPAS/JCAVS Virtual Training for Security Professionals. As a result, students will not be able to register for, access, or complete the course and exam after 31 October 2016.  If you have registered for these activities and do not complete the activities by this date, please be advised your enrollment will automatically be cancelled.

Please visit DMDC's JPAS webpage (click on account manager policy) for information regarding DMDC JPAS account training requirements after 10/31/2016.

Need Assistance?

STEP 1

Review the STEPP Technical Troubleshooting Guide to ensure your computer is configured properly for use with STEPP. Visit the Technical Issues/Error Messages section of our FAQs for assistance. If you are not able to change the settings on your work computer, contact your IT staff.

STEP 2

If you are still unable to resolve your issue utilizing the instructions provided in STEP 1, fill out and submit the Registrar Request Form for direct assistance.

The STEPP/CDSE Knowledge Center (888) 282-7682, Option 5, is available for the following issues ONLY:

  • registration
  • curricula assistance
  • exam resets

Anyone calling for anything other than the listed issues will be redirected to the web form.