When I submit the answers to my exam, the submission process freezes or stops working.

After you select Submit (once), allow up to one hour for processing. Please do not select the Submit button multiple times, and do not close or "X" out of the exam screen. You must keep the exam screen open until receiving either a score or an error message. If you receive an error message, please review the STEPP Technical Troubleshooting Guide PDF icon to ensure your computer is configured properly for use with STEPP. Visit the Technical Issues/Error Messages section of our FAQs for assistance. If you are not able to change the settings on your work computer, contact your IT staff. If you and your IT staff cannot resolve the issue, please submit a web form identifying the error message you received.

Contact the Registrar's Office for further assistance. We apologize for any inconvenience.