Exams

When I submit the answers to my exam, the submission process freezes or stops working.

After you select Submit (once), allow up to one hour for processing. Please do not select the Submit button multiple times, and do not close or "X" out of the exam screen. You must keep the exam screen open until receiving either a score or an error message. If you receive an error message, please review the STEPP Technical Troubleshooting Guide to ensure your computer is configured properly for use with STEPP. Visit the Technical Issues/Error Messages section of our FAQs for assistance. If you are not able to change the settings on your work computer, contact your IT staff. If you and your IT staff cannot resolve the issue, please submit a web form identifying the error message you received.

Contact the Registrar's Office for further assistance. We apologize for any inconvenience.

Why doesn't the exam show me the answers to the questions I got wrong?

Whether the answers are shown depends on the course/curriculum. Contact the Registrar's office for information pertaining to a particular course.

Can I stop in the middle of an online exam and return later to finish it?

No. Once you have started an exam, it cannot be saved and completed later. If you need to stop, you can either complete and submit the exam or close the browser and start over at another time.

I don't see a score for the online exam I just took.

Please ensure you closed the activity properly by selecting "Exit," "Close," "Log Out," or "X" inside the window. DO NOT use the RED BOX "X" in the upper-right hand corner of your screen. Exiting courses improperly will render your status "In-Progress."

For certain activities, you will not receive credit for the activities you complete because the exam will not return your score to our server if you do not close out properly.

If you still need assistance, please contact the Registrar's Office.

I have completed a course and am trying to launch the exam but I keep getting an error message that I have not met the prerequisites.

I opened an online final exam and forgot to print reference material.

Once an exam is started, you cannot refresh the screen or bookmark it to finish later.

  1. If the online exam includes print capability, print the exam.
  2. Go back to the Course Web Page (where you first started the exam), and print off Step 2 (Exam Reference Materials).
  3. Open the exam area again and, using the printed exam, remark your answers, finish the test, and submit.

What should I do if I took an exam and passed but the system does not show that I passed?

Please ensure you closed the activity properly by selecting "Exit," "Close," "Log Out," or "X" inside the window. DO NOT use the RED BOX "X" in the upper-right hand corner of your screen. Exiting courses improperly will render your status "In-Progress."

For certain activities, you will not receive credit for the activities you complete because the exam will not return your score to our server if you do not close out properly.

If you still need assistance, please contact the Registrar's Office.

I have exceeded the number of times allowed to take the test for a particular course. I retook the course again but the system will not allow me to reregister for the test.

Please do not cancel any activities without consulting with the Registrar's Office first. Canceling exam registrations will count as one exhausted attempt. If you receive a "Registration Blocked" message, you must contact the Registrar's Office for assistance.

Why can't I register for a particular exam?

There are several reasons you may be unable to register for an exam. For example:

  • Cancelling an exam registration can affect your ability to reregister yourself for the same exam.
  • Previous attempts at an exam (regardless of pass or fail) can also affect your ability to reregister yourself for the same exam.
  • You could be experiencing a configuration issue.

Contact the Registrar's Office for assistance with exam registration.

I am having difficulty accessing an exam.

If you are experiencing an error message or technical difficulties regarding any of STEPP's activities, please review the STEPP Technical Troubleshooting Guide to ensure your computer is configured properly for use with STEPP. Visit the Technical Issues/Error Messages section of our FAQs for assistance. If you are not able to change the settings on your work computer, contact your IT staff. If you and your IT staff cannot resolve the issue, please submit a web form describing the difficulties you are facing.