STEPP & My SPēD Certification

What if I forget my password in STEPP?

  1. From the STEPP Log On screen, select the "Forgot your password?" link.
  2. Type your STEPP username and email address on the Forgotten Password Assistance Screen, then click Submit.
  3. A new password will be sent to your email account of record.
  4. From the STEPP Log On screen, type your username and the password provided in the email. (We recommend copying and pasting the new password from your email.) You will have three attempts to type the password correctly. If you lock yourself out (disable your account), please call the Call Center at 1-888-282-7682 or call.center@dsshelp.org to re-enable your account. The DoD Security Services Call Center is available Monday through Friday from 6:00 am to 8:00 pm Eastern, and is closed on weekends and all federal holidays.
  5. Once logged in, you must change your password; use the password sent in the email as the "old" password, then provide a new password of your choice and re-type it to confirm. Click OK.
  6. The Change Password screen will display when your password has been changed successfully. To access STEPP, click "You have successfully changed your password. Click here to continue."