Frequently Asked Questions
- Where is my completion certificate?
- I completed the course, where is my certificate?
- Why can't I view/print my certificate?
- I completed all the course exercises and screens but my training history still says "In-Progress."
- I registered for a course and completed the training but failed the test. I retook the test and passed, but I don't see the icon for my certificate under Training Transcript.
- Can I change the information displayed on my certificate?
- Do you accept external certificates?
Why can't I view/print my certificate?
Please allow 48-72 hours for our system to update with your training completion. Once updated, you will be able to view and print a copy of your certificate. Please be aware that not all learning activities have certificates of completion.