Frequently Asked Questions
- Where is my completion certificate?
- I completed the course, where is my certificate?
- Why can't I view/print my certificate?
- I completed all the course exercises and screens but my training history still says "In-Progress."
- I registered for a course and completed the training but failed the test. I retook the test and passed, but I don't see the icon for my certificate under Training Transcript.
- Can I change the information displayed on my certificate?
- Do you accept external certificates?
Can I change the information displayed on my certificate?
- Log in to STEPP.
- On the homepage, select Change My Profile.
- Update your information, and then reprint your certificate.